What we collect, why we collect it, and what you can do about it.
ChatRise ("we", "us") operates this website and the ChatRise training platform. For the purposes of data protection law, the data controller is [COMPANY LEGAL NAME], [REGISTERED ADDRESS], reachable at [EMAIL].
This policy explains how we handle personal data. It applies whether you are browsing the website, using a free account, or subscribed to a paid plan.
Information you give us. Your name, email address, phone number, and the content of any message you send us through the contact form. If you create an account, your login credentials and profile details. If you subscribe, billing information handled by our payment provider.
Information generated by using the platform. Lesson progress, quiz and drill results, streaks, XP, arena scores, certifications earned, and the conversations you produce inside the practice arena.
Information collected automatically. IP address, browser and device type, operating system, referring page, and timestamps of your activity, collected through server logs and analytics.
Information from your agency. If you join an existing workspace, your agency administrator may provide your name and email in order to create your seat.
Where the GDPR applies, we rely on the following legal bases: performance of a contract (providing the service you signed up for); legitimate interests (securing the platform, improving the product, and communicating with customers); consent (non-essential cookies and marketing email, which you can withdraw at any time); and legal obligation (tax and accounting records).
We use cookies that are strictly necessary for the site to function, such as keeping you logged in and remembering your display preferences. We also use analytics cookies to understand how the site is used, which are only set where you have consented.
You can control cookies through your browser settings. Blocking essential cookies may prevent parts of the platform from working.
Some features are powered by third-party AI providers. When you use the practice arena or request an automated chat review, the relevant text is transmitted to that provider so it can generate a response or a score.
We select providers who contractually commit not to use customer data to train their own models. Please avoid entering real fan names, real payment details, or any other personal information about third parties into these features.
We do not sell your personal data. We share it only with:
Some of our providers are located outside the European Economic Area. Where personal data is transferred outside the EEA, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses or an adequacy decision.
We keep account and training data for as long as your account is active. After you close your account, we delete or anonymise personal data within [X] days, except where we are required to retain records for longer — for example, invoices and tax records, which we keep for the statutory retention period.
Subject to applicable law, you have the right to access the personal data we hold about you, to correct it if it is inaccurate, to request its deletion, to restrict or object to certain processing, to receive a portable copy of it, and to withdraw consent where processing is based on consent.
To exercise any of these, contact us through our contact page. We will respond within one month. If you are in the EU and believe we have handled your data improperly, you also have the right to lodge a complaint with your national supervisory authority — in Austria, the Datenschutzbehörde.
We use technical and organisational measures appropriate to the risk, including encryption in transit, access controls, and regular review of our systems. No online service can be completely secure, but we take the protection of your data seriously and will notify you and the relevant authority if a breach occurs that is likely to affect your rights.
ChatRise is not intended for anyone under 18. We do not knowingly collect personal data from minors. If you believe a minor has given us personal data, contact us and we will delete it.
We may update this policy from time to time. The date at the top of this page shows when it was last revised. If we make a material change, we will notify you by email or through the platform.
For any privacy question or request, use our contact page or write to [COMPANY LEGAL NAME], [REGISTERED ADDRESS], [EMAIL]. Our data protection contact is [NAME / ROLE].